We invite feedback from our guests when utilising our services & below are a few of the letters we have received from our parents & a couple of cute cards from our “Kid’s Club” participants.
Babysitters Gold Coast Testimonials
Just wanted to let you know about our experience with Martha. She looked after our 14month old daughter on several occasions during our holiday on the Gold Coast and we were blown away by how great Martha was with her.
I was quite nervous initially but trusted Martha and felt so comfortable so quickly. Her text with photos, updates and videos provided reassurance constantly! She really was amazing with our daughter and we wish we could take her back to Melbourne with us. We will definitely book again when we return. Thank you so much Martha. Such a gem 🙂
Bec – Verve Broadbeach February 2021
I just wanted to email you and let you know how amazing Jenny was. I was so worried about having someone we didn’t know look after our babies, but the second I met Jenny my mind was put at ease. As soon as she sat down with the boys I could tell they just loved her (which is uncommon for our 10 month old haha!)
She got them to sleep earlier than we usually do and she was just sooooo lovely. I honestly wish she was in Melbourne where we live so we could have her look after our boys more often.
Alicia – Sheraton December 2020
Just a quick note to let you know Georgie was lovely last night. She came armed with board games and immediately built rapport with the boys.
Thanks for organising and please pass on our thanks to Georgie.
Jemma – Mantra Salt Kingscliff November 2020
Wow. What can I say. Martha was amazing.. From the second I got her at the hotel front, she had the biggest smile on her face and so lovely. The kids had a great time and she kept us up to date the full night. It was a pleasure to have her look after the kids and bub who is 6months old and hasn’t been with anyone other than me and his dad. We will definitely be booking her again when we come back next holiday.
Stacey – Mantra Towers of Chevron September, 2020
Just thought I would give feedback on our experience with your service. Martha was fantastic. She sent me a message about an hour after I’d left her with a photo of Leo, just reassuring that he was fine and they we’re having a game of cards. In the morning when Leo woke up and I asked how Martha and his night went, he responded “it was great’ and continued to tell me what they did together.
Please thank Martha for caring for Leo that evening.
Rohini – Wyndham Vacation Resort Surfers Paradise August, 2020
Just a quick note to say thank you for organisng such lovely babysitters. Both were great and it really made our holiday, being able to get out for dinner without the kids knowing they were in good hands.
Clair – Peppers Resort Kingscliff and Currumbin Rocks Resort July 2020
Emma was fabulous!
Thank you so much for organising. If only we could recreate Emma to live in Sydney?
Have a great day
Christy – Mantra Salt July 2020
Thank you so much for Colleen! She was just so wonderful, kind and professional and we couldn’t have been happier with our babysitter!
We will definitely be recommending your service, and using it again ourselves when on the Gold Coast.
Have a lovely day
Lisa – Mediteranian Burleigh June 2020
We would just like to tell you we were Really Really happy with Anne who came and looked after my Grandchildren for us . The Kids Loved her with my little Madalyn wanting her to look after them again 🙂 . Please pass on a Big Thank you and let her know that we are sorry that the unit lost power and the poor thing had to sit in the dark with no Air con . We have been telling all our friends about your service and how wonderful you all were so again a BigThankYou for looking after my little Grand babies for us
Marlie and Jaimee – Intercontinental Sanctuary Cove December 2019
Just want to send through a thank you for the babysitting help we had from Bronwyn during our stay in Kingscliff. We couldn’t have been happier with the way she cared for our kids and made their days with her as much fun as ours while we played golf. It gave us great peace of mind knowing they were in such good hands and being so well looked after.
We will definetly be in touch again next year when we visit.
Pieta – Peppers on Salt Resort Kingscliff December, 2019
I just want to pass on my huge thank you to Amanda who was our babysitter last night at the Qt Hotel.
I was very hesitant in having a babysitter to look after my baby who is just 3.5 months old. Last night was the first time I have left her with someone other than Daddy or Grandmother! Amanda was lovely, warm and sent regular updates ensuring that Alice was fine and still sleeping. I felt that she was safe and secure the whole time, and I knew she was in good hands, so I was able to enjoy the night.
Thank you again
Emma – Qt Gold Coast November, 2019
Just a quick note to compliment Martha’s genuine care. She brought along many toys and took the kids out to do all the things they wanted which can be difficult at the best of times.The organisation from yourself was impeccable and Martha kept us updated thoughtout the day, putting us at ease. I will definitely booking her again.
Lacey- Mantra Towers of Chevron – October, 2019
Please can you pass a huge thank you to Anne for us for last night. The girls had a brilliant time. It was the first time we had left them with a babysitter so we are very grateful for everything.
Lynsey – SeaWorld Resort November, 2019
Just wanted to say a big thank you to Shona and yourself for making it possibe for us to have a great night out. We were very impressed with how easy the booking was and how promptly our emails were answered. Shona was very professional and the kids had a lovely time.
Thank you so Much
Emma and John – Ocean Pacific Resort October, 2019
I would just like to take this opportunity to say Lynn was absolutely amazing and we really appreciated the time out. Our boy Ted still talks about her.
Thank you again. We will return
Kate and Scott – SeaWorld Resort August, 2019
Thanks Ann for sending Martha to mind our children on Monday evening. Martha was absolutely delightful with them, and put us at ease immediately. She has a great rapport with kids and they were very comfortable with her. Just thought you might like the positive feedback.
Many thanks for an excellent service. Will be in touch again in future for sure!
Katya – Sheraton August, 2019
We would like to sincerely thank you for sending Julie to care for Matthew. Julie is certainly Heaven Sent. Such a gorgeous woman with the most caring soul and beautiful heart.. We feel so blessed to be able to have made this connection with her. She has made our holiday so much more enjoyable knowing we could leave our precious little man to be cared for as he deserves with utmost respect and love. We will miss her bubbly personality and kindness. We are hoping she will be available next time we return. Many thanks
Linda, Ian and Mathew – Novotel July, 2019
Just wanted to thank you for today and sending Samantha. The kids absolutley loved her and are still talking about Sam. We will certainly book her again next time we are on the Gold Coast.
Jamaica – SeaWorld Resort March, 2019
A massive shoutout to Ann at Heaven Sent Help and Martha who has been looking after our daughter when we frequently visit the Coast. May daughter Chloe absolutely adores Martha. Nothing is ever too much trouble. Martha always comes fully equiped with games and loads of fun things for the kids to do . It’s such a peace of mind knowing we can go out and our little girl is not only in the best possible hands but happy and excited too. Cannot rate Ann and Martha hightly enough and would recommend them to anybody looking for top quality care.
Leanne – Broadbeach Peppers January, 2019
My goodness – Martha is soooo beautiful!! Our kids took to her straight away, she arrived with all sorts of fun games and was just so kind and caring. Nothing was too much trouble. We are really greateful for your help.
Amanda – Mermaid Beach December, 2018
I would like to say a BIG THANK YOU for your assistance and to Anne, our babysitter, what an amazing lady.
The kids loved her the moment they met her.
I will definitely use the service of Heaven Sent Help again, very professional and very kind.
Merry Christmas and once again thank you.
Susan – Coombabah December, 2018
Such a wonderful service. We decided last minute, on the last evening of our holidays to have a meal away from the kiddies. I sent a message and just like that it was all organised, and a lovely lady came to our resort. Joanne was great with my 4 year old, and I came home to two children all tucked into bed sleeping soundly. Highly recommended service that we will definitely use again.
Michelle – Crown Towers December, 2018
Just wanted to say a big thank you for Amanda who babysat our son last night. She is such a beautiful soul and our boy loved her calming voice and loving smiles. He and I felt very much at ease. Highly recommend for future services.
Clare – The Star November, 2018
Good Morning Ann
Just a quick note to say thank you. Annemarie was wonderful company for our daughters last Thursday evening whilst we were out. They had a ball with her! We loved the craft that they made, so cute. I already have made recommendations to friends about your quality service that you provide.
Jackie and Jason – Sheraton November, 2018
Just wanted to say a belated thanks to you and Cheryl. Our first experience of “proper babysitting” was a dream and as a result we had a lovely time out. We really appreciated it.
Bridget – The Star Hotel and Casino October, 2018
Good morning Ann
I just wanted to send a quick email to let you know how wonderful Mariana was. The kids were wrapped with the activities she had planned for them. Mariana was very professional and friendly. I felt very comfortable leaving my children in her care. 10/10 service!
Thanks again and I will be sure to recommend your business to friends and family.
Jodie – Ramada Hotel Hope Island October, 2018
Thanks so much for sending Barbara last night to look after Gabby. Gabby had a lovely night and so did we knowing that she was in good care. We will definietly use your business again and will be recommending you to our friends.
Miranda – Breakfree Cosmopolitan October, 2018
I just wanted to say thank you for all your help in organising Martha to look after our son during our recent trip to the Gold Coast. It will come as no surprise to you, but Martha was brilliant. Professional, genuine, and immediately put myself and my husband at ease. The updates she sent thoughtout the night were great, and our little Mr. looked like he was absolutely loving her company. She is a credit to your company and helped make our holiday even better. Please pass on our thanks to her. I am sorry for the delay in writing to you. Unforutnately the daily grind got in the way when we got home!
Thanks again, we will be recommending your company to anyone we know heading to the Gold Coast, and we will certainly book again when we come back.
Sylvia – Novotel September, 2018
I just wanted to thank you for organising all the nannies for our holiday, they were all great and were definitely “heaven sent”. For this particular holiday and for our family needs, Sally and Paige were a stand out. Thank you for also helping us at such short notice. We hope to be in contact with you when we visit again.
Natalie – Peppers Soul August, 2018
Maddie had an amazing time with Martha who took her to SeaWorld. Martha sent lots of photos which was great and even bought her a soft toy which was very seet of her. We’re very happy with how the afternoon went and wouldn’t hesitate to recommend your servic and in particular Martha
Sylvia – Qt Gold Coast August, 2018
I have been meaning to get in touch to say how impressed I was with your service and Martha. I wasn’t sure what to expect from the sitter and had prepared my oldest daughter for the possibility of a day sitting in the hotel room. Martha exceeded all expectations . She was so warm and friendly and took the kids out for the whole day. My oldest daughter, 8, had the most amazing day and it honestly felt like we had known Martha our whole lives. I just wanted to let you know how happy I was and how comfortable it made me knowing the kids were having so much fun. She kept in touch thoughout the day and went above and beyond to help me. Even staying back after her finish time while I waited for he skybus to give me a hand with kids and luggage. I can’t thank you enough and would love it if you could pass on to Martha how incredible she is. My daughter Willow couldn’t say enough about her and has asked when we are going to visit Martha again.
Aoife – Mantra Lengends Hotel August, 2018
Just letting you know Carolyn was literally Heaven Sent last week. Best babysitter ever.
Thank you so much
Josh – Solaire Apartments July, 2018
I just want to say a huge thank you. Martha has been incredible the last two days. Kip just adored her and she made this whole attending a conference thing with a child an absolute breeze! She is an absolute darling, and we are very grateful. A huge thank you to Martha and to you, Ann, for setting this all up for us. Thanks.
Cam and Caitlin – The Star Broadbeach May 2018
I wanted to thank you for organising Bronwyn to be our babysitter. Bronwyn made us feel very relaxed and was lovely to deal with throughout the night.
Jess – Burleigh by the Sea February, 2018
I just want to let you know that I had a really wonderful review from the mother of the bride from our wedding here on 26th January. She was extremely happy with the service Emma and Whitney Bree provided and would happily recommend Heaven Sent Help to anyone.
Thank you again for all of your wonderful service for our weddings.
Ashleigh – Wedding Co ordinator Summergrove Estate February 2018
I just wanted to email you to thank you for arranging things so we could have Martha on Saturday. She is truely heaven sent. The kids are still talking about her and how lovely she was. They had so much fun with her and the communication during the day was wonderful. It was nice to know I could go out during the day and not worry about my kids. We don’t come to the Gold Coast very often but, I have recommended your agency to friends who I know will be up there in a couple of months.
Thank you once again.
Marnie Diamond Beach Resort January, 2018
Just wanted to say Thank you for sending Amanda to look after bub today.
She was really treat and my bub seems very settled and looked like he has had a good day.
Tracie Spinnaker Apartments Main Beach January, 2018
Just a quick note to let you know how wonderful Colleen was on Wednesday night. My four year old son said Colleen babysitting was the best thing about his Kirra Holday 🙂
Natalie Nirvana by the Sea January, 2018
I just wanted to let you know that Martha was absolutely brilliant! She gave our daughter 100% of her time and effort and we truly could not have asked for anyone better to look after her.
We don’t use babysitters often and because of that we are still cautious and have that guilty feeling, but Martha made us feel comfortable, content and our daughter adored her and cried when she left, which is a good sign!
She went above and beyond and we will definitely ask for her again next time we are on the Gold Coast.
Thanks Ann and please pass on our thanks to Martha
Laura and Keith Sheraton Mirage August 2017
I just wanted to thank you for your service. I was so nervous about leaving my 8 month old for the first time with a complete stranger. But as soon as Martha arrived she immediately made me feel comfortable to leave her with my baby!
Will definitely keep you in mind for the next time we are on holidays at the Gold Coast.
Joseph and Sarah Hilton Surfers Paradise July 2017
I don’t normally take the time to write feedback for services and products however I very much wanted to in this case.
I can’t express how pleased I was with our babysitter, Martha, for her professionalism, talent and skills in working with young children and her ability to establish almost instant rapport with both children and adults.
I was a little concerned as to how my 2 year old boy would connect with Martha and how he would go with spending 5-6 hours with a total stranger. As soon as I saw Martha, with her little flag she had brought along for him, and I observed her first interactions with my son, I could tell this woman knew what she was doing.
Martha took my son to SeaWorld and they had a marvellous time. He hadn’t been before. That little flag now hangs up on a shelf in his room and will probably remain there for quite some time!
I am very happy to know of your babysitting service for future family holidays. My friend was equally impressed and we will be letting people know about your service thank you.
Olga Meriton Apartments Broadbeach June, 2017
I just wanted to say Martha was absolutely fantastic. My daughter loved her the moment she walked in the door and is still asking for her today.
Thank you so much for this wonderful service
Tanaha Mantra Circle on Cavil June, 2017
I know it’s been a couple of weeks now but I’ve been meaning to message to say thank you so much for your service.
Barbara was wonderful
Leah SeaWorld Resort April, 2017
Thank you for your warm caring helpful manner. We’ve never left our little one with anyone other than family as you know, so you know when they wake up briefly when you get back home to the hotel and get asked “can Emma look after me again?” that he was comfortable with you. THANKYOU!!!! You were lovely and I would rcommend you to anyone, and if we ever are back in Coolangattawe would use your services again.
Ann’s prompt response made it easy to organise and there were no problems with any questions that we asked.
Great friendly service. Thanks Ann … happy to recommend your service
Happy Family Twin Towns Resort April 2017
Oh my goodness, thank you so much Ann!! Sam was beautiful!! She was the perfect nanny for our daughter and her friend who joined us for some of the days. Sam was always smiling and willing to help and so attentive. She took them to theme pakrs and movies and even brought games and DVDs for indoor time. She made food and was so kind. Our daughter loved her. She says that “Sam was really nice and really fun”
Thank you kindly. This, as always, shows the integrity you have in your selection of carers for our wee angels.
With much gratitude
Vanessa Broadbeach Peppers March 2017
Just to let you know Diana was absolutely gorgeous and the kids loved her.
Thanks so much and we will definitely be using you guys again.
Julie Sorrento March 2017
We had Lyn babysit our twin boys at Paradise resort last week and I just wanted to say how happy we were. This was our first time hiring a babysitter and Lyn made us feel comfortable enough that we went out another 2 nights. She was lovely from the moment we met her and cannot recommend Lyn and your service high enough to all our friends and family.
Shana and Sally Paradise Resort March, 2017
I would like to send a note to thank Lyn for looking after my 3 babies last night. I was worried to leave them but once I met her I felt at ease, and when I got home all 3 were sleeping in their beds. This morning I have had the full run down from my 7 year old on how wonderful Lyn was and how she read them a book and laid with them to go to sleep. I have just noticed Lyn also cleaned the ktichen for me which is above and beyond what I expected. Thank you Lyn and Ann for allowing my husband and I a night out. My babies loved it too
Sheree Sandy Point Apartments Labrador October, 2016
Thank you so much for taking such good care of the kids last night. Jack and Emi had such fun and I am even getting a puppet show this afternoon 🙂 Skye hasn’t stopped raving about how lovely you are!
Thanks again for taking such good care of them all.
Halley Intercontinental Sancturay Cove September, 2016
Just a message to say thank you for organising Rosie to babsyit our son last night. She was absolutley wonderful and how blessed we were to have such a kind and warm woman caring for him. As well as the lovely text to keep us updated on how their night was going! Our son hasn’t stopped chatting about his new friend! Thank you so much again
Louisa Robina July 2016
Wow what a lovely lady you sent me (Barbara). Thank her so much for looking after our daughter. I very much appreciated it and hightly recommend. Thank you. I would have no hesitation in using your service again
Sheridan Jupiters Hotel and Casino July 2016
I would just like to send our thanks on a great job the ladies did keeping the kids entertained at my son’s wedding. A few parents have commented on how great it was having them just there and the kids all seemed to be having a ball. It was great to see at the end the night all these little bundles fast asleep.
So thankyou to you and your team
Debra Intercontinental Sanctuary Cove July, 2016
Hi Ann, I’ve been meaning to let you know how impressed and happy I have been with your babysitting service. Everything was organised and handled professionally and the babysitter you sent me was amazing – Karen. She was on time at 5am on Sunday morning (a huge ask), she went over and beyond what I had asked and was a really lovely person. My children loved spending time with her and I felt completely at ease with her. Well done on your selection of babysitters, and again a very big thank you for helping me whilst on the Gold Coast. I’ll be sure to recommend your services and use you again.
Melanie – International Beach Resort July, 2016
Hi Ann. Just letting you know we were very impressed with the service. Available at short notice was great and Sam was fantastic. A real gem and an asset to your service. My son loved her. Thank you
Karina – SeaWorld resort April, 2016
Hi Ann. Just wanted to say a big “thank you” to you for the lovely Emma. Cedar absolutley loved her and was so excited to have her back each night. We will definitely be seeking her services when we are back up of the Gold Coast again.
Nicole – Peppers on Salt Kingscliff – April, 2016
Just wanted to say thank you for sending Mariana to babsit for us. The children loved her and she was wonderful. We will definitely use your service again when we return to the Gold Coast and will be sure to recommend you to anyone who visits up here with children.
Alicia and Trent – Treasure Island Resort March, 2016
Hi Ann. I just want to write a short note to thank you for sending out Margie to babysit our kids. Having just arrived in town the night before and two small children on our hands we were immediately put at ease when we met Margie. She was incredibly professional and even came prepared with a little bag of goodies to keep the kids entertained. Both mums were nervous about whether the kids would be upset with us leaving them with a stranger, but Margie had them laughing and giggling so much by the time we left that they barely noticed we were gone.
We were able to have a relaxed evening downstairs at the wedding reception knowing that Margie was looking after our boys upstairs. If we are ever in need of a sitter on the Gold Coast again, we wouldn’t hesitate to contact your service.
Jordana – Mantra Salt March, 2016
I just wanted to let you know how thrilled we were with Chantal, as I’m sure you are well aware, you are so lucky to have her working for you. If only we could persuade her to move to Canberra. Her friendliness to us and gentleness with our little boy, and the way she sent us happy photos of him throughtout the day were so much appreciated. We have only left our son with a babysitter on holidays a handful of times, with mixed success as you never know who you will get or whether they are willing to do much more than sit in the hotel room with the TV on, but Chantal gets a big 10/10 from us. Knowing that he was in capable hands, playing and having fun whilst we were out was much appreciated.
Laura Cook – Marriott February, 2016
Just want to say a huge thank you for sending Ros to care for our son 5 and daughter 19months over the past couple of weeks. She will be back for her last shift with on Wednesday, an extremely sad day for us as we have loved having her. The kids have absolutley loved having her here and my son in particular will miss her the most.
We look forward to using your service and hopefully have Ros back again in the future.
Many thanks and we hightly recommend your team. You truly have been heaven sent!!
Tanya and Craig – Coombabah January, 2016
Hi Ann, We want to send a huge thank you for sending Lyn to look after our two daughters 22mths and 9mths. This was the first time my husband and I had left the kids in care with the exception of a couple of dinner dates and our parents looking after our girls.
When Lyn arrived, we knew she was the perfect choice to take care of the girls. Our eldest daughter immediately bonded with Lyn and to be honest I haven’t seen anyone bond that quickely before.
Lyn was kind enought to send me updates to let me know everything was going well. My husband and I were able to have a great relaxing night and could not recommend Lyn enough to anyone wanting a babysitter. We know next time we are on the coast she’ll be our number one choice.
What a credit she is to Heaven Sent Help. Also a big thank you to yourself for arranging this for us
Mark and Stacey Reynolds – QT Gold Coast January, 2016
Now even I would have to admit I am very over protective of my two kids, boy 2 girl 1. So when it came to deciding to hire a babysitter for the day both myself and my wife were very concerned about leaving our kids with a complete stranger.
But from the very moment we got introduced a weight had been lifted off. She was very friendly and understanding of our requiremenst to take care of our kids.
She came very prepared to look after our two little treasures. She kept us updated via text messages as the day went through.
The service that was offered was amazing. I would highly recommend Lyn to anyone requiring a babysitter. I know the next time I need a babysitter when I am of the Gold Coast I know I will be putting Heaven Sent Help on speed dial.
One very Happy parent Andrew (Crowne Plaza) November 2015
Hi Ann, Tegan here – I used your services on Sunday 4th October to head out with my partner to watch the NRL Grand Final.I just want to say how happy and thankful I am that Lynne was sent to us to mind our 3 children – she really was “Heaven Sent Help”.
As soon as I met her, I felt relaxed about leaving the children, as we really only ever leave them with family or close friends back home in Canberra.
She came prepared with board games and mvoies and the kids ADORED her! She packed the dishwasher and turned down the beds for us and had the two younger ones asleep before we got home – what an angel.
I will definitely be using your services when we visit another time, and would love to have Lynne mind the children again – she is definitely a real-life Mary Poppins.
Thank you so much
Warm regards, Tegan – Penninsular Apartments October, 2015
Hi Ann, I just wanted to let you know the boys had a great time with Mariana. She was lovely – we would definitely use your babysitting services again when we are back this way.
Thank you. Susan – Swell Resort September, 2015
Hi Ann, After talking to my partner today I just want to say thank you so much for sending Faye around. She was very professional and such a lovely lady. Cassie said that both children loved her and she was so kind and helpful.. If we could use her again in the future it would be muchly appreciated..
I will be recommending your services to friends, as I have a lot of friends in the same position as myself but are funny about hiring an unknown babysitter..
Thank you. Ashley – Molendinar September, 2015
Hi Ann, I just wanted to thank you for the great service you provided when we needed a babysitter at short notice on Monday night. I also wanted to let you know that Harry was fantastic. Our 4 boys loved him and he is an asset to your business. Please pass on our thanks to him. We will definitely ring you next time we are on the Gold Coast.
Lisa and Scott – Broadbeach August, 2015
I write to kindly thank you for your fabulous service and reliability.
Your service is easy to use, your are always contactable and helpful.
I have not seen a business yet, to your caliber. I love Heaven Sent Help. As your company name suggests, your nanny service is just that – Heaven Sent Help.
I can’t thank you enough.
Director Renovation Perfection
Just a quick email to say thank you so much for sending Jennifer to look after our boys. She was absolutley delightul and we felt extremely confident leaving the boys with her so we could go out and enjoy our anniversary dinner together. Thank you again and please let Jennifer know how mucyh we all loved her! Will definitely be recommending your service!
Melissa Paradise Resort – May, 2015
“What a pleasant surprise, from our nervous enquiry to the end of the night, our two boys Jarrod & Ben thought Lyn was absolutely wonderful. And, they didn’t watch any TV, amazing! Thanks again, can Lyn come back to Melbourne??!”
Carol & Anthony
“I thought you would like to know that our little girl, Anastasia, loved having Caroline look after her last night while we went out to dinner. She loved the games and is now wanting me to buy some to play with her. Thank you so much for sending a wonderful lady.”
Jenny & Mark
“We had not used an outside babysitter before, so it was with some reservation that we contacted you, but the people who referred you gave us some confidence, and now I know why. Barbara is what you imagine a mother/grandmother to be, very open, gentle & quietly confident about how she does things. Josh & Mia just keep talking about last night.”
“Just a short note to say ‘Thankyou’, your babysitter Colleen was everything we could wish for to take care of our two children. Nothing was a problem and the kids enjoyed her different games (surprised me) and we felt confident with her, which is very important to me.”
Kym & Ray